Shipping Policy

Our Shipping Policy provides comprehensive details on our shipping process, including processing times, fees, delivery estimates, and returns.

Processing Time

Upon placing your order on our website, we diligently prepare your package for shipment. Our processing time typically ranges from 0-1 business day. During this period, we verify your payment and review your order details. Once your package is shipped, we will notify you via email and provide a tracking number for easy monitoring.

Shipping Time

Our shipping time is estimated to be within 4-6 business days. Please note that as we ship all packages from the USA, delivery times may vary based on your location. We collaborate with reliable carriers such as USPS, UPS, and FedEx to ensure safe and efficient delivery. It’s important to acknowledge that external factors like peak holiday periods, severe weather conditions, or unforeseen circumstances may cause delays. If you have any concerns regarding your shipment status, feel free to reach out to our customer service team at [email protected].

Shipping Fee

For all orders, we apply a flat shipping fee of $6.65. This charge covers packaging, handling, and shipping expenses to your designated destination. While we do not offer free shipping currently, we periodically provide shipping fee promotions and discounts. To stay informed about our latest offers, consider subscribing to our email newsletter.

Contact Us

If you have any questions or concerns about our shipping policy or your order, our customer service team is available seven days a week, including weekends and holidays. You can reach us at [email protected]. We take pride in delivering excellent customer service and ensuring your complete satisfaction with your shopping experience at Tusines.